A service catalogue
employees actually use.
- Sector
- Public sector
- What we did
- UX and UI design
- Handed to
- Their development team
- Time to handover
- 6 weeks
Results
What changed,
in their numbers.
2xUptake in services
42%Faster from design to development
6 weeksTo development handover
The problem
The right service was hard to find.
Employees requested internal services through scattered emails and documents. They struggled to find the right service, know what it needed and follow the steps, so requests went back and forth and teams spent time chasing by hand.
What we built
A clear path to every service.
- Workshops and journey mapping with stakeholders.
- A new way to group and name every service.
- Search and filters to find a service fast.
- Step-by-step request forms.
- High-fidelity design in the government’s brand.
The work
In their words
The redesigned journey streamlined our internal request process and reduced unnecessary back-and-forth communication.Inal AlSharaaDirector, IT Support, Department of Finance
Start here
Show us
one process.
In 30 minutes we'll tell you whether AI can fix it, and if it can't, we'll say so.